Legal
Privacy Policy
Last updated: 28 October 2026
Who we are
Xenabambu ("we", "us") sells bamboo and stainless steel products online at xenabambu.com. We are the controller of the personal information described here. You can contact us at contactxenabambu@gmail.com, or by post at 19 High Crown Street, Southampton, SO17 1QE.
What information we collect
Your name, email address and delivery address when you place an order; the messages you send us through the contact form or by email; your email address if you join our mailing list; and your order history. Payments are taken by Stripe. We never see or store your full card details.
How we use it
To take and deliver your orders, to reply to your messages, to keep records, and, only if you sign up, to email you about new products and special offers. You can unsubscribe at any time.
Our legal reasons
We use your information to carry out your order (contract), to keep records and meet our legal duties, for our legitimate interests in running and securing our shop, and, for marketing emails, with your consent.
Who we share it with
Only the services we need to run the shop: Stripe (payments), delivery couriers (to deliver your order), our website host Cloudflare, and our email provider. We do not sell your information.
Cookies and browser storage
We do not use advertising or tracking cookies. The site stores small items in your browser, for example to remember your basket or that you have seen a pop-up. Our host may use essential security cookies.
How long we keep it
Order and payment records for 6 years, for tax and accounting. Messages for as long as needed to deal with them. Mailing list details until you unsubscribe.
Your rights
You can ask to see, correct or delete your information, object to how we use it, or withdraw consent for marketing. Contact us using the details above. You can also complain to the Information Commissioner's Office at ico.org.uk.